Using our service
Terms & Conditions
Last updated: July 14, 2026. These terms describe how ETRides bookings work and what you can expect from us. They are not legal advice or a certification.
Bookings and confirmations
All rides are pre-booked and confirmed by ETRides. A booking is only confirmed once we send you a written confirmation — by text or email — with the pickup time, location, and price. Quotes are valid for the requested date and details and may change if the trip details change.
Cancellations and changes
All bookings require a 50% non-refundable deposit. Cancellations made at least 24 hours before the scheduled pickup are fully refunded. Cancellations within 24 hours of the scheduled pickup will retain the 50% deposit as credit toward a future booking. Late cancellations and no-shows may be charged in full. Changes to pickup time, location, or vehicle type are subject to availability and may affect the price.
Pricing and payment
Your quoted price is fixed for the confirmed trip details. All prices shown are for up to 2 passengers. Additional passengers are $25 each. Additional stops, waiting time, route changes, or cleaning fees for damage may incur extra charges. After you confirm a booking, we send an invoice link by email or text. We accept Venmo, Zelle, and other convenient payment methods. Credit and debit card payments include a service charge. A 50% non-refundable deposit is due when booking, and the remaining balance is due on the day of the trip or event.
Give $20 Get $20
ETRides offers a “Give $20, Get $20” referral program. When an existing customer refers a new rider, the new rider receives $20 off their first booking and the referrer earns a $20 credit after the referred trip is completed. Credits are applied within 48 hours of trip completion and expire 12 months from the issue date. Referral credits cannot be combined with other discounts or promotions unless otherwise noted. ETRides may modify or end the program at any time.
Service area and vehicles
ETRides serves the Tri-State area, including PHL, EWR, and JFK airports. Our flagship vehicle is the VW ID. Buzz. Vehicle availability is confirmed at the time of booking.
Liability
ETRides is responsible for transporting you safely and professionally. We are not liable for delays caused by traffic, weather, flight changes, or events outside our reasonable control. Customers are responsible for their belongings and for any damage caused to the vehicle.
Contact us
For questions about these terms, reach us at info@etrides.com or by phone/text at (302) 507-3977(302) 723-0997.