Questions & answers
Common booking questions
How far in advance should I book an airport transfer?
We recommend at least 24 hours ahead for PHL, EWR, and JFK runs. Same-day trips are sometimes available — text or call (302) 507-3977(302) 723-0997 to check availability.
What does the airport price include?
Door-to-door pickup, luggage help, flight tracking, and one stop at your destination. Tolls and airport fees are already wrapped into the quoted price. Prices shown are for up to 2 passengers; additional passengers are $25 each.
How many passengers does the price cover?
All prices shown cover up to 2 passengers. Additional passengers are $25 each. Our flagship VW ID. Buzz seats up to six.
Do you wait if my flight is delayed?
Yes. We monitor your flight and adjust pickup automatically for early or delayed arrivals within reason.
Can I book a round trip for a concert or event?
Absolutely. Tell us your event time and preferred pickup, and we'll be waiting when you're ready to head home.
What is the Buzz Experience?
Hourly access to our flagship VW ID. Buzz for birthdays, photo shoots, brewery tours, promposals, or any ride where making an entrance matters. Seats up to six.
How do I pay?
We send an invoice link by email or text. We accept Venmo, Zelle, and other convenient payment methods. Credit and debit card payments include a service charge. A 50% non-refundable deposit is due when booking, and the remaining balance is due on the day of the trip or event.
Does the 50% deposit count toward the total price?
Yes. The 50% deposit is paid upfront to confirm your booking and is applied directly toward the total quoted price. The remaining balance — the other 50% plus any extras such as additional passengers or stops — is due on the day of the trip or event.
What is your cancellation policy?
All bookings require a 50% non-refundable deposit. Cancellations made at least 24 hours before the scheduled pickup are fully refunded. Cancellations within 24 hours of the scheduled pickup will retain the 50% deposit as credit toward a future booking. Late cancellations and no-shows may be charged in full.